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Find practical steps for the Kayibay mobile POS, seller account, and plan access. When the answer is not here, our support team is close by.
Mobile POSSales, products, stores, cashiers, and syncing.Sync and offline dataOffline sales, sync checks, and data recovery.Stores and staffStore locations, products, and cashiers.Account accessSign in, roles, and account-status notices.PaymentsPayment links and customer payment status.Plan and account statusOwner-only account management guidance.
Account owner?
Sign in on the web to review account status, store limits, and service options.
Mobile POS
Everyday selling, inventory, staff, and sync guidance.
How do I make a sale in the mobile POS?
Open the POS tab, add products or services to the cart, choose the payment method, and complete the checkout. If the device is offline, keep the app open long enough for the sale to save locally.
Where can I review past sales?
Open History to review completed sales and payment records. If a recent sale is missing from another device, sync the app after reconnecting to the internet.
Sync and offline data
Offline sales, sync checks, and protecting local data.
Can I continue selling without internet?
Yes. The core POS can continue recording sales while offline. When the device is connected again, open More and use Sync Data so local sales and inventory changes can be reconciled with your Kayibay account.
What should I do if my data is not syncing?
Confirm the device has a stable internet connection, then open More and select Sync Data. Keep the app open until syncing finishes. If the issue continues, contact support and include the store name, device type, and the approximate time of the last successful sync.
Should I delete the app if data is not syncing?
No. Do not delete the app while unsynced sales may still be on the device. Contact support first so we can help protect local POS data.
Stores, products, and staff
Managing locations, product data, and cashier access.
How do I add or update products?
Open the Products tab in the Kayibay mobile app. From there, authorized users can add a product, update its price or stock quantity, and review products that need attention.
How do I manage stores and cashiers?
In the mobile app, open More, then Manage Stores. Select a store to review its details and add or update the cashiers assigned to that location. Store and cashier management is available to authorized account administrators.
Why can I not add more store locations?
Store-location limits depend on the account's current plan and status. Account owners can sign in on the web to review account details and available limits.
Account access
Seller sign-in, profiles, roles, and restricted access.
Where do I sign in to my seller account?
Sign in through the seller portal. Account owners can use the seller portal to review account details and service access.
Where can I review my profile and store details?
Open Seller Account. It shows the account holder, primary store details, current status, and the account's current limits.
Why are some administrative features unavailable?
Administrative access can be limited by your role or by the account's current status. Cashiers can continue using the permitted POS functions, while the account owner should check their email and seller portal for account-specific instructions. Contact support if the reason is unclear.
I cannot sign in. What information should I send support?
Tell us the email address used for the account, the store name, whether the problem is on the website or mobile app, and the exact error shown. Never send your password, one-time code, or payment credentials.
Customer payments
Payment links, pending payments, and payment support details.
How do payment links work?
A payment link lets a customer complete a supported digital payment from their own device. Create the payment request from the relevant sale, share the generated link, and wait for Kayibay to confirm the payment before treating the order as paid.
What should I do if a customer payment is pending?
Keep the payment-status screen open for a few minutes and confirm that the customer completed the payment. If the status does not update, contact support with the store name, amount, payment method, time, and any reference shown.
Plan and account status
Information for authorized account owners managing service access.
Where can an account owner manage account access?
Account access and plan changes are managed on the web by an authorized account owner. Sign in to manage the account and review the current status, service period, and available options.
What plans are available?
Starter supports up to 3 stores and costs $5 monthly or $50 yearly. Pro supports unlimited stores and costs $10 monthly or $100 yearly. Paid plans include unlimited products.
What happens if the account is past its paid-through date?
The account may enter a short grace period before administrative features are limited. The account owner will receive account-specific notices and can review the current status in the seller portal. Existing offline POS data remains on the device and should not be deleted.
An account payment was made, but access has not updated. What should I do?
First, allow a few minutes for server-side confirmation and refresh the account page. If the status still has not changed, contact support with the account email, store name, amount, date, and payment reference. Do not send card or wallet credentials.